Cultural Sensitivity Training

This workshop explores how difference-related assumptions influence workplace interactions, contribute to unintentional biases, and can lead to discrimination or harassment. Participants learn how valuing differences improves communication, strengthens collaboration, and supports a respectful, inclusive environment. The session also covers cross-cultural communication strategies and practical approaches for managing intergenerational and difference-related conflict.

Participants will learn to:

• Recognize how assumptions, unconscious bias, and diversity-related beliefs influence workplace behaviour.

• Identify conduct that may contribute to discrimination, harassment, or exclusion.

• Apply respectful communication practices and cross-cultural sensitivity skills.

• Strengthen awareness of prohibited grounds of discrimination and related responsibilities at work.

• Use practical frameworks and self-reflection tools to resolve difference-related conflict and support a more inclusive workplace.